As a specialist IT Support company, Secom Technology’s founding principle is to provide exceptional service across a range of IT products and platforms. Our commitment to support you includes:
- 9.00am – 5.00pm phone support
- After hours emergency support
- 24/7 service for planned installations
- Remote dial in support
- Trained network engineers
Because IT systems can fail at any time you need a reliable support partner … someone who understands your business and who has the people, the skills and the processes you need: an IT engineer who can respond immediately.
Secom Technology is that partner. We can help by auditing your network, monitoring your servers, identifying, diagnosing, and fixing problems remotely, by providing a fast reaction on issues, scheduling routine engineer visits with an emergency engineer response when required.
Through our proactive support service, we monitor key metrics on your systems so issues are identified early, and resolved before they cause you problems, thus minimising any downtime.
Our aim is for you to offload the stress and administrative burden of IT support and provide you with the flexibility you demand. From our HQ in Sydney, we’ve grown to become one of the most respected providers of outsourced IT support services for organisations throughout Australia.