It’s a busy weekend and the carpark is quickly filling up with members coming for dinner and a show. By 7pm when all the spaces are taken, five of your valued top tier customers turn up to spend the next 4-5 hours at your club and discover the car park is full. The next club is only a short drive away, so they drive off to spend the evening at your competitor’s venue. What did that just cost your business?

Parking is a vital component of the customer service delivery at all clubs, particularly in the major and large coastal cities where parking is limited. Many clubs now offer a VIP Parking section within their carparks to ensure the most supportive customers have space available, but technology is now available that makes this an even more significant personalised service for those members. Sint’s Park.Me wireless system offers smart management of the car parking facilities that can ensure all your valuable customers are accommodated effectively on busy nights and you don’t lose out to a competing business

How has parking changed?

Technology is accelerating change in car park management. Simple parking management systems have been available for some time that allow members to swipe for entry through a boom gate into a carpark, but these let cars in based on an entry/exit count and can be incorrect. Customers become frustrated driving around a car park looking for a spot and end up driving away frustrated by the experience. The contemporary solutions, that are often seen in shopping centre carparks, include overhead red/green lights above spaces, and individual space counting equipment that have expensive cabling needs for both power and lighting. This is a financial barrier for most clubs.

Sint has solved this cost barrier with their Park.Me wireless car park management system that uses the latest RF (radio frequency) technology and extended battery life capabilities to reduce extensive cabling costs and entry barriers.

With Sint’s Park.Me system you can utilise members cards to swipe for entry, or the system can use number plate recognition. Both options will reference back to the club’s gaming system for accurate member validation and streamlines the process for customers. No more swiping issues frustrating top tier members.

Park.Me unique advantages

The technology advantages offered by Park.Me ensure you can use your car park more effectively but offer a VIP service experience to your members. Here are a few of the club specific advantages

  • Members swipe facilities with added tier and points spend capabilities.
  • Full integration with in-house gaming and paging systems.
  • Monitoring car park occupancy precisely, per space, NOT just entry/exit counting.
  • Traditional ticket systems that include payment for guests if you want to make money from commuters during the day.
  • Detailed reporting.
  • Integrated App capabilities for members App showing location availability.

To find out how you can make parking a better customer experience using Sint’s Park.Me Technology contact:

1300 175 994 (Australian wide)

+61 2 8985 9706 (International)

A slow and steady phased reopening schedule for clubs and hotels will be heavily monitored by state governments across the country. Discussions are already underway between government and industry bodies which include limited numbers of people in venues in a staged re-opening plan, as well as possible temperature monitoring. Sint’s thermal body temperature monitoring system and Count.Me people counters can work as standalone units, or in conjunction with their Notify.Me messaging platform to provide real-time, advanced temperature reads, alerts, and occupancy management.  If a member enters the venue with a high temperature, or the numbers of guests in the venue near the maximum, the systems will alert management teams. An automated system reduces human error and provides a reportable and practical visible solution, providing confidence for both staff and customers

New travel industry research confirms that Australians have no holiday plans for some time due to concerns over COVID-19, which means they will have money to spend on local entertainment and probably a strong desire to socialise. Even this week with only 10 people allowed in a venue at one time, the few cafes and restaurants that are opening are seeing significant bookings and multiple seating sessions. Authorities will be closely watching guest numbers in venues and an outbreak of coronavirus in a club or hotel will cause a policy reversal that would be devastating to the industry. Taking control of both visitor numbers and monitoring temperature readings is a risk management solution and opportunity for every club.

Count.Me People Counting

Many clubs are already using Sint’s products including the Notify.Me Messaging and paging platform and Enviro-Mon to monitor crucial temperature alerts for cool rooms and sensitive areas within the venue such as indoor and outdoor gaming rooms.

With Sint’s Count.Me software and hardware plugin, clubs can monitor door and room counts, notifying the staff live of numbers of customers in each area of the club, including numbers at the bar or in the restaurant. This technology ensures live accurate headcounts are maintained as the numbers of customers allowed increases throughout the next stages. People count alerts can be sent to the managers based on the percentage of people in an area.

People Temperature Monitoring Solutions

Sint has two different temperature monitoring solutions available: a large-scale monitoring system for bigger clubs, and a smaller tripod solution that is an affordable option for smaller clubs and hotels. Both are accurate and fast and have already been tested and operated in high traffic areas such as railway stations, shopping centres, hospitals and airports around the world.

For larger clubs the Intelligent Thermal Body Temperature System offers real time high frequency image capture, storage and transmission and allows for a preset temperature range with a ± 0.4 ℃ reading accuracy. The thermal cameras can be fitted to ceilings and walls, and on tripods for club entry areas. It will quickly find and mark the people with fevers and send an automatic alarm at the same time.

For smaller clubs and hotels, the Dual Vision Body Temperature Measurement Thermal Imager can be set up in entry areas to measure and monitor visitors. For an overview check out the video here>>>>

Notify.Me Messaging Integration

The integration of the temperature monitoring solutions and the people counting software with Sint’s Notify.Me messaging platform transforms these technologies into smart solutions for managing in-venue health concerns and head count management.

For any venue re-opening in the coming months as the headcounts increase in Stage 2 and 3, an outbreak of COVID-19 in your club or hotel, will have significant financial and reputational business impact…just at the wrong time. Mitigating the risks by using thermal body temperature and occupancy management systems is available at several price points to suit all venues.

To discuss the range of products for your venue contact:

Jason Drew

Secom/Sint – Phone:  1300 781 224

It is somewhat frustrating to have to bring you a security technology update during this time. As we all work together to eradicate the silent enemy, there are a few people that have chosen this time to take advantage of situations with people working from home. The latest disgusting act is the attack on people using the Zoom and other video conferencing platforms whilst we all try to ensure we maintain our social distancing.

Below is an extract from an article highlighting good Zoom practices to ensure you and your colleagues are not exposed to inappropriate material or malicious software.

Jason Drew, Secom Tech

The FBI recently warned users of teleconference and video meeting software hijackings, stating unidentified users have begun to take over virtual conferences. Hackers have been interrupting conferences with pornographic imagery, hate speech or threatening language and malicious attached content.

The FBI recommends exercising due diligence and caution in cybersecurity efforts.

Zoom Best Practices:

  • Never share your permanent meeting ID on public sites or social media platforms. Only send this nine to ten-digit code to guests who will be participants in your meeting. This ID never changes so if compromised it makes you vulnerable to hacking.
  • If you host regular meetings with trusted contacts and must use your permanent Meeting ID, add a password to your meeting as an extra layer of security and only forward the email invite and meeting password to trusted sources. Without the password, uninvited guests can’t join
  • Allow the Zoom platform to generate a random ID and password for each new meeting.
  • Only allow signed-in users to join your meeting. With this feature turned on, unauthorized users won’t be able to join. Participants will have to enter the email address they were invited to the meeting with
  • Turn on the waiting room feature to manually screen and accept participants into a meeting
  • Keep your Zoom software up to date. With every update, security vulnerabilities that may have been discovered are patched within each new security update
  • Manage your participants by muting guests on entry and turning off the ability for participants to share their screen if you will be the only hosting presenter
  • Once all invited participants have arrived lock the meeting
  • Updating software as soon as the company releases an update was at the top of our recommendations because each update includes security patches to possible vulnerabilities discovered or reported by other users.

Jason Drew

Managing Director

Secom Technology