Managed IT
In the traditional and now out-dated “break-fix” cycle of IT management, you ring with a problem, the techs come in, fix the problem, bill you for their time, and they’re onto another client.
With increased digitisation, network interactions, security of sensitive data and the need for greater mobility, the average small-medium enterprise (SME) business sees more and more complexity in their IT requirements.
Longer-term managed services agreements position Managed IT Services providers as partners to your business so they can gain greater insight into your ongoing needs, preventing critical downtime and saving you money by proactively managing IT networks and infrastructure.
Most hospitality venues are using many data systems and services including gaming systems, check-in systems, POS systems, paging systems and many laptops, desktops and mobile phones, all interconnected. On top of this are many software overlays including firewalls, AV systems and office software all requiring constant protective updates. There are also systems, such as VoIP telephony and CCTV systems, that are not in line with the latest cyber security priorities yet are integrated into your software / hardware and internet network.
Risking a blowout on any one of these systems can be costly and time-consuming and the temptation to patch it to get it up and running quickly, rather than fixing it properly, just leads to a recurrence of the problem repeatedly… with escalating costs.
At Secom we ensure our customers comply with ASIC’s recommended Cyber Security standards, including the Essential 8 Maturity Model developed by the Australian Signals Directorate.
Secom’s Managed IT Service is designed to make life easier for your business, by monitoring technology proactively 24/7, in order to detect and fix potential issues before they cause a disaster in the venue during busy trading periods.
Using remote monitoring programs, Secom can:
- Use software monitors to oversee more than 1000 elements of your network 24/7, (which can be customised to an unlimited number of events), to detect potential problems before they occur.
- Pre-programmed security functions in the software work to protect your system automatically and responds immediately to a potential threat.
- Potential issues are identified, and notifications are sent to Secom’s SNOC (Security Network Operations Centre) to be investigated and actioned by systems engineers.
Secom’s IT Managed Services clients also have access to:
- The specialist phone support team during business hours, and after-hours phone support
- On-site routine maintenance and emergency response.
- Expert project engineers to deploy system business continuity solutions.
- Capex projections for IT networks and infrastructure so you can use your capex budget for managed upgrades when needed – not your cashflow for critical failures!
For one fixed monthly cost we will maintain, develop, and resolve issues within your business IT system. We can plan and project manage regular updates and special installation projects to ensure no downtime in your business.
You will have the expertise of an entire company of engineers maintaining your critical infrastructure for a lower cost than employing a single IT engineer.
