IT Support
The essence of IT is communication. Secom Technology pride ourselves on providing unmatched quality of service across our products.
“We have to upgrade your network security by deploying a blockchain-based protocol that uses homomorphic encryption and zero-knowledge proofs to ensure the confidentiality and integrity of your data transactions.”
That’s one sentence you will never hear from our engineers when you ring our support line!
Our support personnel and systems engineers all speak plain-English. We understand techno-speak, but we don’t use it to make ourselves sound smart. If you are having issues with the “thingy” that connects the phones to the gaming system to provide alerts for your managers – we get it!
And we can help. Our support is timely, emergency responsive, highly skilled and Australian-based.
At Secom Technology Group, we have made support a top priority because we know that it is the most valuable service for any company with IT infrastructure and data.
Our commitment to you includes:
- 9.00am –5.00pm phone support – standard business hours
- After-hours emergency support
- 24/7 service for planned installations
- Remote dial in support
- The opportunity to talk to trained network engineers directly.
- Dispatching an engineer to come to your location when required.